Last updated: September 22, 2026
At Polished Stones Wholesale (https://polishedstoneswholesale.com), we strive to ensure total satisfaction with every order of our minerals, crystals, and polished gemstones. Because natural stone specimens possess unique variations in color, texture, and pattern, please read our return and refund guidelines below.
1. Return Eligibility
- Timeframe: You may request a return within 14 days of receiving your shipment.
- Condition: Items must be returned in their original, unused condition, with all tags and original packaging intact.
- Exclusions: Customized orders, wholesale clearance lots, or items explicitly marked as “Final Sale” cannot be returned.
2. Damaged or Defective Items
Natural variations, minor internal veining, or inclusions are inherent characteristics of natural gemstones and are not considered defects. However, if an item arrives broken or severely damaged in transit:
- Contact us within 48 hours of delivery.
- Provide your order number and clear photos/videos of the damaged item and original packaging.
- Once verified, we will issue a replacement or a full refund at no extra cost to you.
3. Return Process
- Contact our support team via our Contact Us page or WhatsApp before shipping any items back. Returns sent without prior approval will not be processed.
- Carefully pack the items to prevent damage during transit.
- Ship the package to the return address provided by our support team.
4. Shipping Costs
- Customer Responsibility: Buyers are responsible for paying return shipping costs, except in cases where the item arrived damaged or incorrect.
- Non-Refundable: Original shipping fees are non-refundable.
5. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed back to your original method of payment within 5 to 10 business days.
6. Contact Us
For any questions regarding returns, exchanges, or order issues, please reach out through our official channels:
- Website: Polished Stones Wholesale
- Contact Page: https://polishedstoneswholesale.com/contact-us